Terms & Conditions

Welcome to UrbOne. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to abide by these terms.

1. General Information

• We reserve the right to update, change, or replace any part of these Terms & Conditions at any time.
• It is your responsibility to check this page periodically for updates.

2. Orders & Payments

• All orders are subject to availability. If an item is out of stock after purchase, we will notify you and offer a replacement or refund.
• Payments must be made in full at checkout. We accept major credit/debit cards, PayPal, and other payment methods listed on our site.
• Prices are listed in Euros and may change without notice.

3. Shipping & Delivery

• Orders are processed within 2-4 business days and shipped directly from our suppliers.
• Estimated delivery times:
  • Europe: 3-5 business days after processing
  • USA & Canada: 7-10 business days
  • Other Regions: 11-15 business days
• Shipping times may vary due to customs, carrier delays, or other factors beyond our control.
• Customers are responsible for providing accurate shipping information. We are not responsible for lost packages due to incorrect addresses.

4. Returns & Refunds

• We offer a 30-day return policy from the date of delivery. Items must be in their original condition, and with tags attached.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds will be processed within 1 business day after we receive and inspect the returned item.
• Sale items are non-refundable unless defective.

5. Cancellations & Order Modifications

• Orders can only be canceled or modified within 5 hours after placement. Once processing begins, changes are not possible.
• If you need to cancel an order, contact our support team as soon as possible at contact@urbone-shop.com

6. Product Availability & Descriptions

• We strive to provide accurate product descriptions and images. However, slight variations in color or design may occur due to monitor settings or supplier updates.
• We do not guarantee that all items will always be available.

7. Intellectual Property

• All content on this site, including images, text, logos, and product descriptions, is the property of UrbOne or our suppliers and may not be used without permission.

8. Liability Disclaimer

• We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
• Our clothing is for general fashion purposes. Any skin reactions or allergies are the customer’s responsibility.

9. Privacy Policy

• By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us at contact@urbone-shop.com